Support Specialist

Classification: Exempt Reports to: Customer Support Manager

Primary Functions

To provide technical support to customers regarding all aspects of YADA Systems hardware and software utilization.

Major Responsibilities:

  1. Provide user support for all software and hardware via telephone.
  2. Record all telephone calls by documenting customer name, status, problem, and procedures taken.
  3. Process appropriate forms for Repair Orders, Invoices, and Requests and receive approval as necessary.
  4. Follow up with customers on matters related to unresolved problems and outstanding loaner equipment.
  5. Perform stand-alone system configuration and set up.
  6. Organize, prepare and conduct training at customer site or training facility for customers and employees.
  7. Install hardware systems that may include running wires, testing and troubleshooting problems.
  8. Performs miscellaneous duties as directed.
  9. One week of travel per month, to install and/or train on our software.

Position Qualifications

  1. Prefer formal training in computers from vocational school or college.
  2. One or two years of experience in computer support; telephone support preferred. Must include some experience in configuring a variety of PC hardware and software.
  3. Ability to troubleshoot and perform basic PC hardware maintenance.
  4. Knowledge of a variety of personal computers, software packages, and related hardware/software.
  5. Strong interpersonal and communication skills.

Physical Requirements

  1. Ability to exert up to 70 pounds of force to lift and move materials.
  2. Ability to stoop, crouch, reach, lift, walk and grasp in order to move materials.
YADA Systems, Inc.
P.O. Box 131570
Roseville, MN 55113



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Last Updated: May, 2013